27/04 Narendra Kumar
Business Manager at Benison Consulting Private Limited

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Head - Operations - Outbound Calling Process - BPO (8-15 yrs)

Noida Job Code: 691543

We are looking for a highly motivated and energetic individual who is interested in working on leading the Operations team. Needless to say, you will be working with the senior management from IITs, IIMs, Harvard(USA), Johns Hopkins (USA).

Job Description

- Oversee day-to-day operations

- Monitor team performance and report on metrics

- People Management like managing team attendance & adherence to schedule

- Recognize high performance and reward accomplishments

- Delegate tasks and set deadlines, Optimizing Ops processes

- Coordinate with internal and external customers as necessary

- Making SOPs (Standard Operating Procedure ) for all the process of Ops and making/managing a reporting system of Operations Team

- Develop a deep understanding of our users, usage, products, internal and external stakeholders and how they impact our business to inform important decisions across the organization.

- Responsible for all the Operational metrics(efficiency, quality, client feedback etc) of Operations Team

Requirements:

- MBA Finance or Operations with 8+ Year of work experience as a Team Leader (preferably BPO)

- Experience in handling outbound Calling Process for high ticket items (Insurance, Loan, Investments etc)

- Excellent communication and leadership skills

- Organizational and time-management skills

- Good in Mathematics and understanding finance concept of credit/debit, interest

What does it mean to work at with us?

- You want to be part of a young, energetic and highly-qualified team.

- An opportunity to make a substantial impact in the Fin-tech space

- You are keen to handle a team with the potential to disrupt the market.

Contact for more details at +91 99531 38435

Women-friendly workplace:

Maternity and Paternity Benefits

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