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Director at Smart HR Solutions
Views:198 Applications:19 Rec. Actions:Recruiter Actions:15
Head - Operations - Online Stock Broking Business (10-15 yrs)
Looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.
Responsibilities:
- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stock broking business.
- Ensure process oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for development of online customer support process and Process automations.
- Handling regulatory audits of SEBI, Exchanges, etc.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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