Head - Operations - NBFC

1. Operations Management: Formulating operational goals and developing business plans for achievement. Assessing and heading end to end projects. Ensure process compliance with all business rules and regulatory directives.

2. Strategic Planning & Automation: Setting up new and managing existing projects to achieve business objectives and ensure high efficiency/utilization. Reduction of costs through process improvements and automation.

3. Process Management: Monitoring the process-wise SLA's, driving improvement projects and implementing adequate measures to maximise productivity. Identifying & analysing the problem areas and determining a solution to resolve the issue.

4. Process Re-Engineering: Exceptional analytical skills with an ability to transform the needs of business users and stakeholders into domain/functional/technical requirements. Skilled at performing Gap Analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques