Head - Operations - MSME Loans - NBFC

Role: Head-Operations

Company- Fintech NBFC Based at Bangalore

Location- Bangalore (HSR Layout)

JD (Operations - Head)

- Quality Initiatives -

- Improving Customer Satisfaction Index,

- Merchant and Filed Efficiency, Accuracy of Business Processes, Voice of Customer, Customer Advocacy

- Defining New process and addressing gaps in existing processes

- Continuous Process Improvements and Optimization

- Tuning Field Operations for better reliability, accuracy and thruput

- End to End Project/Program Management Skills

- Define, measure and Monitor key Business and operations Metrics Six Sigma Practitioner