Head - Operations - Malls & Hotels

QUALIFICATIONS: Graduate in Hotel Management / Post Graduate in Management

EXPERIENCE: 15 - 20 Years of relevant experience preferably in hotels, shopping malls, retail chain.

ROLE:

This is a leadership position & the incumbent will be responsible for a key portfolio of managing the Mall (Sahar) at the Sahar International Airport, Mumbai. He/she will be responsible for driving EBITDA, Operational

Excellence and Customer satisfaction in mall services.

KEY ROLES & RESPONSIBILITIES:

- Responsible to achieve budgeted EBITDA.

- Responsible for the overall sales consumption of the Mall.

- Responsible for the day to day management of the Mall.

- Provide excellence to multiple operational functions viz. operations, security, engineering, marketing and accounts.

- Devise an asset management program for the Mall. Ensure the company assests are being used in the most efficient manner, enhancing its profitability. Devise annual plans & budgets on up gradation or replacements; determine the worth of unused assests and areas where investments might help operations.

- Adhere to the CAPEX Budgets with respect to amount, specifications and time.

- Analyze, evaluate and report performance of the Mall periodically.

- Lead marketing and carry overall responsibility for attracting footfall

- Devise marketing strategies to counter competition and attract customers with unique value propositions.

- Engage with communities and catchment

- Provide leadership to direct and indirect employees ensure they are motivated and connected to the company.

- Manage Retailers, vendors/ agencies, contractors and government / local bodies

KEY SKILLS:

- Sound understanding of business and a quick learner

- Good commercial skills.

- Strong customer service orientation.

- Should be a team player with good communication and negotiation skills.

- Should understand and have experience in marketing and brand communication, campaign management