Client Account Manager at Symmetrical Global Search Pvt Ltd
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Head - Operations - IT Service Firm - India (10-15 yrs)
We are hiring for Head Operations - India for the leading IT Service Company based at Gurgaon.
- Minimum 8+ years of experience working in a similar role with an MNC (preferably US based)
- Prior experience of setting up a new facility will be an advantage
- Exposure to Software Technology Parks of India (STPI) processes and periodic returns will be a big plus
- The person should be well organized, flexible and proactive.
MAIN RESPONSIBILITIES/RESULT AREAS FOR THE ROLE ARE:
- Facility Management/Office Administration/ House Keeping
- Sourcing and Vendor Management
- Travel/ Transport Management
- Security/Compliance Functions
- HR Support Functions
- Human Resource Life-cycle Management: Responsible for Talent Acquisition, Talent Management, Learning & Development, Succession Planning, Employee Engagement, Separation etc.
- Facility Management: Electrical, Mechanical & IT Infrastructure Management, HVAC, Help Desk, Housekeeping, AMCs, Maintenance
- Administration: Cafeteria Services, Pantry, Office Supplies, Front Office, Guest House, Travel Management, Stationery, Courier, Employees- Transportation Management, Event Management
- Safety & Security: Security Management (Electrical & Physical), CCTV, Access Control, Visitor Management, Employees- Health & Safety Initiatives. Fire Safety & Training
- Legal & Statutory Compliance: STPI, Customs, Labour Laws, FRRO, Legal Agreements, Lease Deeds, SOPs & SLAs, Shops & Commercial Establishment Act, State Specific License & Compliance.
- Procurement: Vendor Identification, RFPs, Negotiations, Vendor Contract Management, Vendor Score Cards, Yearly Procurement Budgeting & Variance Analysis, risk mitigation, Cost Optimization
- Liaison & Coordination: Government Authorities i.e Municipal Corporation, Electricity Dept., Local Police, Customs etc.