Head - Operations - IT/BPO/ITES/Captive GBS

Industry - BPO / ITES

Category - BPO

Skills - Operations, Technology, Administration, Shared Services, Centre of Excellence, Quality, Human Resources, Budgeting, Cost Control, BPO, Business Process Outsourcing, Compliance, Solutioning

Job Type - Permanent

Job Description - As the Head Operations , you will perform a critical leadership role which will oversee internal operations, cost and budget management, service level bench-marking, talent allocation and administration. You will work closely with the core business leaders, HR, Procurement, Administration and drive a common strategic and operational agenda across the organisation

Client Details

Our client is a global provider of Technology services, digital transformation services and business process management services. With a unique, customer focused delivery model and a niche market focus, our client has grown exponentially in the last 5 years and ranks in the top quartile in the industry on indices like customer retention and Net Promoter Score

Description

As the Head Operations , you will be based in Mumbai City and your responsibilities will include:

- Serving as a key link between the three core business units and support functions such as finance, HR, Procurement, administration and IT
- Defining key metrics for business unit performance, measuring and benchmarking performance

- Creating and implementing out-of-the-box solutions for key internal operational issues

- Driving a quality agenda across business units using best in class industry practices

- Serving as an escalation point for internal issues and providing guidance and leadership for client-related matters

- Allocating human resources effectively across divisions and within business units

- Cost control, budget allocation and management reporting and presentation

- Monitoring operations with respect to the global compliance framework

Profile

As a successful Head Operations, you should:

- Have a Masters Degree or Professional Qualification preferably in engineering, technology or accounting

- Have strong experience in operations management and service delivery either in a IT or BPO/ ITES/ Captive GBS environment

- Possess experience in driving organisation-wide or centre-wide projects, initiatives and programs

- Possess the leadership qualities to influence without authority across diverse functions and cultures

- Be able to thrive in a fast-paced environment in an individual contributor, leadership role

- Hail from or be ready to relocate to Mumbai City

Job Offer

- Industry leading compensation, benefits and rewards including Mediclaim, life insurance, EAP, health camps

- Flexible working schedule, ample leave policies and a genuine focus on overall employee well-being

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Andrew Simoes - +91 (0) 22 4236 3355

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