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13/09 Biju John
Director at Augusta Infotech

Views:1816 Applications:423 Rec. Actions:Recruiter Actions:93

Head - Operations - IT (15-20 yrs)

Bangalore Job Code: 1154145

INDIA HEAD / HEAD OF OPERATIONS IT


Hiring, India Head with following skills and expertise from mid size software IT services firms.


Role Summary:

- Managing India organization and client delivery. Responsible for efficient functioning of the Center.

- Customer satisfaction through Delivery excellence

- Alignment with the vision of CEO & COO and drive to achieve results

- Drive the growth of the organization and corresponding increase in revenue growth

- Responsible for achieving the year-on-year business plan with focus on high quality deliverables and through optimal utilization of resources.

- As a core member of the leadership team, responsible for growth of existing accounts and development of new accounts, through continuous interaction with overseas sales teams and customers

Key Responsibilities:

- Build the India organization that can meet the needs of the business while remaining competitive and increasing competence, and delivery quality non-stop.

- One of the key success criteria will be building a world class team that can deliver to the quality levels we aspires to maintaining healthy business metrics.

- Quality and timeliness of project delivery through formal review systems, casual analysis

- Ensuring process implementation and improvement

- Build effective organization structure and leverage all resources to optimize costs

- Risk Analysis and Management

- Client management involving proactive and timely delivery, issue resolution

- Build people capability in the organization and optimal utilization of human resources

- Employee satisfaction and career progression

- Mentoring and coaching employees at all levels to become more effective, focused and continuously improve the delivery process

- Provide pre sales support to sales

- Drive continuous training in technical and soft skills to build people and organization competency levels

- Provide local leadership to the team, foster good working environment and live the organization values

Education:

- Engineering / Management graduate with 15-20 years of experience

- Proven IT Services experience and managing India operations

- Good knowledge about the current market trends

Personal characteristics:

- Communication ; Ability to ingest, process and present information in a compelling fashion.

- Inspiring leader to a young team ; Approachable, noncompromising, focused on values and vision

- Grit and patience ; ready to put in the hours and the years to get the best results

- Smart proven problem solver and deep thinker. Can make good judgement calls on problems. Independent decision-making ability.

- Ability to handle large projects (both technical and commercial)

- Should be pragmatic in order to arrive at a technically sound and commercially viable solution

- Proven experience balancing multiple priorities and dealing with ambiguity

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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