Head - Operations - Interior Design Startup

Operations Head

Industry : Real Estate / Property

Category : Operations

Job Type : Permanent

Job Description :

- As the head of operations, you will be leading most of the human capital of the company and be responsible for the final delivery of every single project to the customer.

- This involves various functions such as stores, procurement, manufacturing, logistics and on-site construction (through outsourced vendor partners)

Client Details : A fast growing interior design start-up in Bangalore focused on the high growth residential interiors market

Description :

- Be an important part of the team defining the medium & long-term road map for the company. In essence, you will be one of the key drivers in what we believe will soon be another unicorn to emerge out of India

- Co-own the P&L - monitor delivery costs and optimise resource utilisation

- Build a operations team with the capability to deliver 250+ projects a month across multiple geographies. You will be in charge of training for both in-house and outsourced human resources

- Build strong project management capabilities and scalable processes that will enable the team to achieve this target

- Own overall NPS and handle all customer escalations post the design phase of a project

- Manage all outsourced vendors - procurement, manufacturing and contractors. Build outsourced production capability to meet the delivery target

- Own project delivery quality and create strong internal QC mechanisms

- Create a strong after sales service function within the organisation to service pre-existing customers

Profile :

- 10+ years of hands-on operations (supply chain) experience, preferably with a good dose of project management

- MBA from a Tier 1/Tier 2 B-School

- Prior B2C Industry experience e.g. eCommerce, FMCG, Retail etc

- Ability to manage and review a large, geographically dispersed team - both in-house and partners

- The passion to build a large business and solve all the ambiguity and challenges that come with it

- Strong interpersonal skills, with the ability to build and manage a hungry and motivated ops team at scale

Job Offer :

- A chance to be a part of a leadership team in a fast growing start-up

- Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact : Sarah Zainudeen - +91 (0) 22 4236 3365

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