Posted By

Monika

HR Lead at TechnoRight

Last Login: 13 November 2024

Job Views:  
2635
Applications:  732
Recruiter Actions:  695

Job Code

1481115

Head Operations

Job description

Role & responsibilities:

- Strategically drive conversion and operational efficiency across outpatient departments, inpatient areas, diagnostics (LAB), and pharmacy services.

- Monitor operational metrics as part of the service excellence framework, focusing on discharge processes and other operational parameters to enhance patient care outcomes.

- Oversee hospital compliances and ensure adherence to statutory requirements related to operations management.

- Manage daily operations and administrative functions to ensure seamless delivery of healthcare services.

- Foster collaboration with non-medical functions (Housekeeping, F&B, Maintenance, IP and OP, Customer Service, etc.) to ensure the delivery of world-class healthcare services.

- Develop and implement policies, procedures, and best practices in hospital administration, including corporate services, medical insurance, material management, pharmacy management, facility management, and estates management.

- Ensure effective implementation of organizational policies and processes to maintain operational efficiency.

- Facilitate communication and resolve operational issues among various hospital departments.

- Act as a representative of the operations team in handling patient escalations and ensuring high levels of patient satisfaction.

- Assess staff performance, provide feedback, and identify opportunities for professional growth and leadership development.

- Collaborate with departments to streamline operations and maintain smooth hospital functioning.

- Participate in cost containment initiatives alongside other department heads to optimize resource allocation.

- Actively participate in initiatives aimed at enhancing service excellence and improving overall patient experience.

- Participate in the design and implementation of operations dashboards to monitor performance and identify areas for operational improvement.

- Ensure adherence to service quality processes and occupational health and safety policies.

- Demonstrate adaptability and a proactive approach to learning new concepts and industry standards.

- Utilize critical thinking to analyze complex problems, evaluate solutions, and make informed decisions to support operational efficiency.

Didn’t find the job appropriate? Report this Job

Posted By

Monika

HR Lead at TechnoRight

Last Login: 13 November 2024

Job Views:  
2635
Applications:  732
Recruiter Actions:  695

Job Code

1481115

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow