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30/06 Jaspreet Kaur Mehta
Manager Search Consultant at Quadrangle

Views:361 Applications:126 Rec. Actions:Recruiter Actions:34

Head - Operations - Healthcare (15-20 yrs)

Chennai Job Code: 831173

We are looking for operations head for Chennai location.

Operations Head for Healthcare Organization 

- Candidate should be able to manage the entire operation's of the 600 to 800 bedded hospital

Candidate will take care of the following responsibility :

Leadership :

- Ensure quality standard are maintained.

- To develop short and long term goals and objective for the unit.

- Promote and maintain good working relationship among the staffs

- Providing administrative support to the unit for growth.

Process Improvement:

- Implementing effective techniques to increase efficiency and smooth functioning of operations

- Review of financials and expenses against approved budget and check variance to take corrective measures.

- Implement the processes to ensure quality care is provided to the patients

Front Office:

- Working with Clinicians and non-clinical administrative teams to ensure smooth functioning of the OPD operations

- Managing Customer Experience- Participate in improvement to create a wow experience for the patients.

- Ensuring admissions, discharges and financial counseling are done as per protocols

- Tracking and supervising Patient Feedback Management System


- Daily rounds with the supervisors and solving the issues if any.

- Daily verification of checklist.

- IP complaints to be closed on daily basis.

- Monthly checking of materials of outsourced company.

- Verification of duty roaster and changes if any required.

- Verification of monthly bills and deduction according to contract/SLA.

- Monthly training of staffs

- Indenting of required items to maintain the stock.

- Surprise visit to check quality of laundry and its premises


- To verify and finalize accommodation for hospital staffs.

- To close the complaints if any

- Surprise visit to check nothing goes wrong and facility is maintained.

- To maintain a guest house for visitors.


- To maintain the duty roaster of driver and vehicle movement.

- Daily checking of odometer through defined process to control unwanted movement.

- Monthly checking of fuel bill and average to avoid any discrepancy.

- Ensuring timely servicing of company's vehicles.


- To review the validity of license.

- Ensuring licenses are renewed and handed copy is handed over to concern department.

Food and beverages:

- Kitchen to be checked through surprise visits.

- Monitoring of food quality

- Complaints to be closed while on rounds through F&B manager.

- Bills to be verified on monthly basis.


- Training for the security on regular basis.

- Deployment according to requirement of the company.

- To keep them alert for any pilferage.

- Rounds and complaint register to be monitored on daily basis

Pharmacy and Store:

- Monthly verification of stock to avoid any leakage

- Ensuring purchases are being done as per company norms only.

- To check department is compliant with regards to valid licenses etc.

- To establish and maintain inventory standard for medicines, and medical supplies.


- Monthly review of patient feedback to monitor the satisfaction level of customer.

- Gap analysis to ensure standards service quality is delivered.

- Periodic checking of infection control protocols to minimize the hospital acquired infection.

Women-friendly workplace:

Maternity and Paternity Benefits

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