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24/03 Soumitra Banerjee
Senior Manager at TrustKlub Consulting Pvt. Ltd.

Views:781 Applications:256 Rec. Actions:Recruiter Actions:27

Head - Operations - Health Tech/Pharma (10-20 yrs)

Mumbai Job Code: 906589

We are having an urgent opening for Head, Operations for a reputed Pharma MNC (3500+ crores) ) for their new business entity into Health Tech Platform for Mumbai location

The entity is on a mission to transform how people access and experience healthcare in India. It aims to develop a state-of-the-art digital platform that helps remotely connect doctors and patients thereby increasing convenience and improving access, quality, and outcomes of healthcare delivery in the country. From scheduling and tele-consultation to electronic record management and much more.

Job Purpose :

- Are you passionate about bringing a change in quality of healthcare delivery system in the country?

- Can you think first principles about dynamic problems?

- Do you have the hustler attitude to work in an entrepreneurial environment?

- Can you proactively collaborate and work with a lot of different teams and individuals?

- As the operations lead, you will conceptualize and deploy core organization processes. Work on multi-dimensional problems such as onboarding and training appropriate field personnel, tracking funnels, post-sales customer management etc. to drive product success. Work across teams to ensure smooth process cadence and cohesion.

Key Accountability:

Work with Business Head, product, sales teams and external vendors to conceptualize and deploy internal processes

Major Activities/ Tasks:

- Own, strategize and ensure timely deployment of core processes such as doctor onboarding support, customer helpdesks etc.

- Coordinate communication process between internal teams (product, sales, strategy) and partners to ensure efficiency, timely resolution of issues and create an open pathway for ideas and feedback

- Report on operational performance (customer satisfaction rating, retention etc.) and proactively drive improvements

- Responsible for end-to-end user lifecycle management, understanding user behavior and driving product level and strategy level changes

- Keep track of post onboarding engagement, define team SLAs (such as churn %, monthly active users) and own customer success and satisfaction

- Work with Business Head to develop initiatives and programs to drive profitability

Education Qualifications / Background:


a. Graduate degree in management/ pharma/ science/ engineering/any other discipline

b. Experience in building start-ups operations

Relevant and Total Years of Experience:

- 8+ years of experience working across operations roles across startups/tech companies

- 3+ years leading operations teams

- Experience driving adoption and deployment of a tech solution

- Experience in setting up core processes for a startup (helpdesks, SLA tracking, training playbooks etc.)

Technical/Functional Expertise:

- Strong project management, interpersonal and organizational skills

- Strategic and analytical skills

- Exceptional verbal and written communication skills

Behavioural Competencies

- Ability to manage external vendors and contractors

- Good interpersonal & coordination skills, esp. in building effective working relationships

- Strong drive and ability to take initiative

- A track record of delivering results and staying resilient in challenging situations


- Entrepreneurial and hustler attitude

- A track record of delivering results and staying resilient in challenging situations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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