The candidate will lead riders & fleet operations for micro deliveries. Responsibilities : - The operations team at company is responsible for order fulfillment, logistics and delivering great customer experience through best-in-class delivery times and maximum serviceability. - Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L. - You will lead operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfillment, logistics and customer experience. - You will be responsible for leading and managing a huge team, their performance, expectations and goals. - Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan, responsible for deciding on the staffing and training requirements for all the areas under your purview. - Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics - Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment. - Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence - Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview - Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction - Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters.

Bangalore

Head - Operations - Grocery Delivery 

Head - Operations - Grocery Delivery  ,Job Description for Head - Operations - Grocery Delivery  in Talentiser in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for Head - Operations - Grocery Delivery  in Talentiser in  Bangalore for (4-10) years of experience. Apply Now!