Head - Operations - F&B Delivery

Key Responsibilities :

- Ensure quality food is served pan India through standardization, auditing and feedback monitoring

- Manage kitchen performance through 3C scoring and platform ratings and build a module to improve the same

- Own vendor and distributor recon to ensure timely payouts are made and the system is made sustainable

- Build supply chain management module around delivery kitchens for raw material procurement and packaging procurement

- Product management - develop packaging products suitable to handle food being served and also own content generation for kitchen listings

People Responsibilities

- Manage a team of around 15 people directly in the corporate office and liaison with the kitchen live and revenue teams to ensure all round guest experience

Key Performance Indicators

- Platform Ratings

- Guest escalations per 1000 orders

- Payment escalations

- Experience of building process and executing them

- Tier-1 engineering college / Tier 1 or 2 MBA colleges

Technical Skills :

- Analytics

- Excel proficiency

- Statistical models

- Building training modules

Behavioral Skills :

- Team management

- Stake-holder management

Stake Holder Interaction/Management :

Internal : Central Ops, Kitchen Live Team, Delivery Revenue Intelligence, Ground

External : Vendors, Distributors