What you will do:
1. Operations Management: Formulating operational goals and developing business plans for the achievement. Assessing and heading end to end projects. Ensure process compliance with all business rules and regulatory directives.
2. Strategic Planning & Automation: Setting up new and managing existing projects to achieve business objectives and ensure high efficiency/utilization. Reduction of costs through process improvements and automation.
3. Process Management: Monitoring the process wise SLA's, driving improvement projects and implementing adequate measures to maximise productivity. Identifying & analysing the problem areas and determining a solution to resolve the issue.
4. Process Controls and MIS: Designing and Monitoring the daily reporting & MIS to evaluate the performance & control parameters of the department. Leading monthly and Quarterly business reviews with the executive management.
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