HR at I4 Consulting Services
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Head - Operations - FinTech (10-15 yrs)
The role is with a prominent Fintech company at Gurgaon.It will focus on designing and building the operations function spanning across customer servicing and business operations processing for the most innovative banking platform in India targeting college-going students.
Candidate will be responsible for:
- End-to-end set up of operational process, workflow management system and customer service module for lending products, with an increased focus on accurate and timely execution to drive superlative client experience
- Ensuring that all processes and services are carried out in full compliance with regulatory requirements
- Evaluating and driving the implementation of IT modules for loan operations
- Strategizing and implementing initiatives focusing on improvements in cost, control, capacity, client service and cycle time.
Candidate Requirements :
- 10-12 years of overall operations experience with a Fintech/NBFC/ Banks
- Should have banking operations understanding
- Subject matter expert of credit /lending administration and delivering end to end solutions to front office businesses
- Strong SLA management experience
- Experience of account reconciliation
- Open mindset and looking for learning opportunities.