Engagement Manager at Fidius Advisory
Views:701 Applications:261 Rec. Actions:Recruiter Actions:21
Head - Operations - eCommerce/Internet (14-20 yrs)
Head of Operations for a Series B consumer internet company.
Reporting to CEO
- The Head of Operations will own key operations metrics including customer experience, productivity metrics of customer support all the business verticals.
- The individual will ultimately, ensure that the overall operations runs smoothly, and teams are working at right productivity.
- Lead an overall team of around 350 + people
- Designing policies, processes, reviewing finance and margins and implementing technology solutions.
- Looking at individuals with 15 years of experience in a complex operations delivery environment with multiple business lines.
- Should have the ability to grow and lead large teams
- Strong problem-solving mindset and be able to objectively find solutions that support both long term and short-term objectives of the organization.