Branch Manager - Management Search at Quadrangle - Search and Selection
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Head - Operations - eCommerce - IIM/MDI/ISB/FMS (10-23 yrs)
Qualification and Experience :
- Master's degree in Business Administration, from a Tier 1 College
- 10+ years of experience in operations, service delivery leading large teams
- Should have played the role of COO/Ops Head of an e-commerce/ digital business/vertical/startup for at least 3-4 years
- Experience of manging 'service/product operations' in a fast-paced environment
- Demonstrated ability to scale up operations across products/services and cities
- Ability to balance between cost optimization targets and service delivery KPIs
- The clear understanding of breakpoints/failure modes and ways to predict/avoid the same during the rapid expansion
- Strong data analytics skills to make sense of large data sets generated by day to day operations and ways to use them to improve service delivery
- Basic understanding of the usage of AI/ML in operations context and when to use the same to improve operations KPIs
Responsibility :
- Ensure on time and in full (OTIF) delivery of all services for the digital offerings
- Lead and motivate a large team of ops executives to deliver excellent performance
- Collaborate with the CEO, Product lead and Tech lead to define the path of the company/organization
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