Our client is a known name in the e-commerce market and is one of the fastest and rapidly growing apparel website. Head-Operations Key Skills - - Create a Center of Excellence (COE) around customer experience, standard operating processes and systems - Own and Manage the customer journey from purchase, logistics, customer satisfaction and feedback and all company driven operational excellence projects - Work closely with the plant, logistics and customer care to deliver best in class practices - Design operational processes that can scale up at rapid pace and demand - Understand plant processes and recommend changes for process improvements - Own and undertake processes across all functions - Empathize with a Service Mindset towards the customer that will ensure repeat orders Team size 20-25 people

Mumbai

Head - Operations - eCommerce 

Head - Operations - eCommerce  ,Job Description for Head - Operations - eCommerce  in Cortaal Global in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Head - Operations - eCommerce  in Cortaal Global in  Mumbai for (10-15) years of experience. Apply Now!