Head - Operations - eCommerce

Position : Operation head

Experience : 10-15 Years

Role : Fulfillment for Brands in Market Place & Outright Ecommerce Accounts

- Heading the Operations & Supply chain for our brand in India and reporting to Director at Bangalore office.

- Fostered change management in the operations team by defining and managing working style and protocols.

- Enforced a data intensive approach to identifying and solving operational issues.

- Aligned team and stakeholders on set protocol of communication for ease and efficiency

- Trained team to use best practices for daily tasks targeting customer centricity, quality & efficiency

- Brought down operating cost by going from company controlled to 3PL operations