For a leading Mumbai based role with a leading Fintech (Part of Global MNC) !! Operations Head - Cards business (Leadership role) Exp 10-18 yrs Desired : - Expertise to handle, build from ground Zero the complete business - card logistics, reconciliation, settlement, dispute managements etc. - The role involves managing credit card operations post acquisition processes like payments, marketing operations, settlement, chargebacks, and account maintenance etc. Process development/creation of SOP, drive Quality initiatives, Customer experience and Stakeholder management. - Ensure operational health of Card Operations through constant process improvements including process / system solutions for improved service, efficiency, controls and security of operations. - Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within Card Operations. - Dealing with banks, networks and tech service providers to ensure a flawless customer experience. - Maximise both internal and external customer satisfaction through customer-focused operations and policies, implementation and monitoring of service standards, and effective complaint management. Required : - Well qualified/PG with At least 10 years of experience in managing Card Business Operations, and must have thorough knowledge of all aspects of Card Operations - Customer orientation & Stakeholder management - Strong research, statistical, and decision-making skills

Mumbai

Head - Operations - Credit Cards - FinTech 

Job Description for Head - Operations - Credit Cards - FinTech  in The Growth Partners (TGP) in  Mumbai for (8-18) years of experience. Apply Now!