Head - Operations - Contact Center - BFSI

Job Responsibilities:

- Ability to set up and manage inbound and outbound B2C call center

- Drive cost of acquisitions as per the budgets defined

- Drive sales

- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement

- Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels

- Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams

- Responsible for Call center strategy, monthly business target planning, execution and delivery

- Manage business units through strategy planning, relationship management & timely initiatives

- Manage various compliance

Desired Candidate Profile :

- Insurance experience / Start up Experience

- Maturity to handle the team

- Should be able to take responsibility of monthly numbers and deliver the same

- Understand and align with the company policies

- Maintain highest level of business hygiene

- Strategize and constantly innovate (if situation demands)

- Should be aware of the market developments

- Maintain good relationship with clients as well as insurance companies