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24/09 Kavita Adlakha
Global Talent Search Partner at XL Recruiters

Views:993 Applications:258 Rec. Actions:Recruiter Actions:36

Head - Operations - Contact Center - BFSI (8-15 yrs)

Mumbai Job Code: 983485

Job Responsibilities:

- Ability to set up and manage inbound and outbound B2C call center

- Drive cost of acquisitions as per the budgets defined

- Drive sales

- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement

- Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels

- Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams

- Responsible for Call center strategy, monthly business target planning, execution and delivery

- Manage business units through strategy planning, relationship management & timely initiatives

- Manage various compliance

Desired Candidate Profile :

- Insurance experience / Start up Experience

- Maturity to handle the team

- Should be able to take responsibility of monthly numbers and deliver the same

- Understand and align with the company policies

- Maintain highest level of business hygiene

- Strategize and constantly innovate (if situation demands)

- Should be aware of the market developments

- Maintain good relationship with clients as well as insurance companies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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