Head - Operations - Construction Firm

Operations Head

Job Description :

- Be an important part of the team defining the medium & long-term roadmap for the company. In essence, you will be one of the key drivers in what we believe will soon be another unicorn to emerge out of India

- Co-own the P&L - monitor delivery costs and optimise resource utilisation

- Build a kickass ops team with the capability to deliver 250+ projects a month across multiple geographies. You will be in charge of training for both in-house and outsourced human resources

- Build strong project management capabilities and scalable processes that will enable the team to achieve this target

- Own overall NPS and handle all customer escalations post the design phase of a project

- Manage all outsourced vendors - procurement, manufacturing and contractors. Build outsourced production capability to meet the delivery target

- Own project delivery quality and create strong internal QC mechanisms

- Create a strong after sales service function within the organisation to service pre-existing customers

What you will need :

- 10+ years of hands-on operations experience, preferably with a good dose of project management thrown in

- Ability to manage and review a large, georgraphically dispersed team - both in-house and partners

- Demonstrated ability to be a big picture thinker, strategist and long term planner

- The passion to build a large business and solve all the ambiguity and challenges that come with it

- Strong interpersonal skills, with the ability to build and manage a hungry and motivated ops team at scale

- Ability to cope with conflicting priorities, such as the capability to work on several projects in parallel

- Experience of manufacturing and/or civil preferred but not compulsory