27/06 Rajiv Arora
Managing Director at JDV Consulting

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Head - Operations - BPO/KPO (15-20 yrs)

Mumbai Job Code: 714033

Location - Mumbai

Reporting - CEO

Team Handling - 5 Deptt Heads - Level of Sr. Manager / AVP

Roles & Responsibility

- Leading a team of 500+ FTE servicing clients across US, Europe, Asia and Australia

- Managing the Operations and delivering on the Business Objectives

- Responsible for managing costs and P & L of the business

- Responsible for managing and growing new clients across new geograhies

- Support CEO to design and execute strategic initiatives

- Drive operational efficiency and introduce new IT initiatives

Experience & qualifications requirements

- MBA from reputed Institute

- Must have worked in International BPO / KPO supporting customers across multiple geographies and managed P & L

- Must have led large teams including handling managers / sr. managers

- Must have experience in Customer management and client acquisition

- Strong on communication

- Inclination to drive IT initiatives

Women-friendly workplace:

Maternity and Paternity Benefits

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