16/08 Richa
Manager Recruitment at Windows Consultants

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Head - Operations - BFSI (10-18 yrs)

Delhi NCR Job Code: 732481

Head of Operation


Job Description :

Objectives of this Role :

- Collaborate with executive-level management in the development of performance goals and long-term operational plans

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

- Set strategic goals for operational efficiency and increased productivity

- Work with project managers in the development of financial and budgetary plans

- Analyze current operational processes and performance, recommending solutions for improvement when necessary

Daily and Monthly Responsibilities :

- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives

- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks

- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

- Uphold organization policies and standards, ensuring legislative regulations are followed

- Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment

Skills and Qualifications :

- Bachelor's degree/PG in business administration or related field

- 10+ years senior leadership role in the appropriate field

- Superior knowledge of multiple operational functions and principles, including quality, customer service, service excellence production, and employee management

- Proven ability to plan and manage operational process for maximum efficiency and productivity

- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

- Strong working knowledge of industry regulations and legislative guidelines

Preferred Qualifications :

- Experience with budget and business plan development

- Proven ability to develop innovative solutions for increased productivity

- Superior negotiation skills in both internal and external settings

- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

- Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)

Women-friendly workplace:

Maternity and Paternity Benefits

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