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Head - Operations - Auto/FMCG/Telecom - IIM/ISB/MDI/FMS (12-16 yrs)
Head Of Operations
Objective: We are looking for someone at leadership position who will lead the central teams of business in India
Experience: 12-16 Years
Job Responsibilities :
- Be the cerebral power house leading the way for the brand build up for future
- Define the organizational goals and enable the organization to create a roadmap and achieve the goals
- Lead the strategic functions of Analytics, Commercial excellence
- Be the startup incubator of business and build future capabilities of the business
- Selling to consumer: Grow this baby to be the key pillar of business
- Provide strategic and tactical direction to leadership.
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Drive central operations through the contact center
- Be the owner of end to end customer experience for the business
- Be the owner of collaboration with the central product team, Marketing team and Regional team
Who we're looking for:
- Someone who has moved across industries (Auto/FMCG/ Telecom) and ideal experience range is 12 -16 years from Tier1 B school only.
- Must have experience in managing teams with P&L responsibility.
- Develop actionable business strategies and plans that ensure alignment with short-term and long-term organisation objectives
- Self-Starter, High level of drive to give shape to new initiatives