Head - Operations - AMC

We have an exciting opportunity with an Australian AMC

Position: Head of Operation

Experience: Min 8 years

Location: Vikhroli, Mumbai

Role & Responsibilities:-

Purpose of Role:

The primary objective of the Head of Operation is to provide strategic and operational leadership to the Operations Team, driving high performance and ensuring delivery against service levels to a high degree of consistency and quality

Key Accountabilities:

Leadership and culture :

- Lead change within the Team, providing direction, guidance and support to the people who are implementing change and those having to adapt to change

- Support a strong Customer First service culture and uphold company values while driving a high performance, innovative culture in the Team

- Provide leadership support to ongoing business planning and visioning for the division

- Lead processes to engage stakeholders, including employers, the client and service providers, to ensure delivery against service levels

- Deliver consistent leadership practices, behaviours and principles including 1:1 time, coaching, reward and recognition focus, expectation setting, communication and performance development

- Identify and nurture future leaders within the team

Workforce and Resource Planning:

- Manage the development and maintenance of workforce forecasting and resource planning models for the team to determine resourcing requirements that will support delivery of services to agreed budgets and quality standards. This includes overseeing the collection and classification of historical data and analyzing the trends that affect resourcing and workloads in the team

- Plan the resourcing requirements of the Team, using the forecast, to enable delivery against service levels and to build team capability

- Work with key stakeholders to identify new opportunities for operational efficiencies

Reporting and monitoring:

- Contribute to the development of individual, business unit and divisional KPIs consistent with contractual SLA- s, and manage the team consistent with these

- Ensure that systems are in place to track and monitor team performance against set KPIs and meet all regular internal, client and financial reporting obligations

- Prepare management reports as required to analyse performance, determine actual work volumes vs forecast, identify gaps and reassess future forecasts, and outline areas for improvement for individuals and the team.

Quality:

- Participate in a monthly service improvement forum to highlight recommendations and implement improvements

- Drive a coaching culture within the team to identify potential risks and build capability

- Develop a strong culture within the team of adherence to legislative, compliance, policy and procedural requirements including adherence to a review schedule for the Procedures Manual

- Ensure share register analysis, research and proxy SLAs are met

- Develop understanding of the Investor Relations regulatory and legislative environments

- Develop team and individual understanding of Investor Relations and the role OC plays in the wider Investor Relations industry

Candidates from BFSI Industry preferred with excellent communication

Interested candidates can apply with their updated resume / Call on 8655946606

Rekha Parmar
HR Consultant
Avenues Consulting