Practice Lead at RGF Professional
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Head - Operations (6-12 yrs)
- Handling Operations, Partner onboarding, Partner Lifecycle Management, Process Management, Managing Partner experience.
- Experience in handling large operations.
- Metrics and process-driven, Discipline and process orientation are important.
- Process owner for operations and deployment.
- Data-driven and able to derive solutions from it.
- Customer focus and ensuring complaints are handled well in given SLA.
- Driving customer delight and ensuring that TAT is always met.
- Design service operations frameworks and SLA's for the business.
- Transform the existing business process into a sustainable model, with a drastic reduction in risk exposure by devised data-driven culture.
- To improve the transparency of the daily process health using defined metrics, and improved the performance completion in target days which is the best benchmark in Industry.
- Leading the innovations drives to remodel the existing application, to improve customer experience & increase team's productivity & effectiveness.
- Leading Vendor growth with standardizing the onboarding process & building many capabilities along with improved service rate & reduced fees.