jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
31/03 Ankur Kumar
Practice Lead at RGF Professional

Views:1717 Applications:219 Rec. Actions:Recruiter Actions:141

Head - Operations (6-12 yrs)

Delhi NCR Job Code: 909043

- Handling Operations, Partner onboarding, Partner Lifecycle Management, Process Management, Managing Partner experience.

- Experience in handling large operations.

- Metrics and process-driven, Discipline and process orientation are important.

- Process owner for operations and deployment.

- Data-driven and able to derive solutions from it.

- Customer focus and ensuring complaints are handled well in given SLA.

- Driving customer delight and ensuring that TAT is always met.

- Design service operations frameworks and SLA's for the business.

- Transform the existing business process into a sustainable model, with a drastic reduction in risk exposure by devised data-driven culture.

- To improve the transparency of the daily process health using defined metrics, and improved the performance completion in target days which is the best benchmark in Industry.

- Leading the innovations drives to remodel the existing application, to improve customer experience & increase team's productivity & effectiveness.

- Leading Vendor growth with standardizing the onboarding process & building many capabilities along with improved service rate & reduced fees.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.