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14/06 Verified Recruiter

Views:8164 Applications:1088 Rec. Actions:Recruiter Actions:25

Head - Operations (15-25 yrs)

Goa/Mumbai Job Code: 1110342

Head of Operations - Mumbai / Goa

Age : 45 Yrs to 55 Yrs

- Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.

- Collaborate with executive-level management in the development of performance goals and long-term operational plans

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

- Set strategic goals for operational efficiency and increased productivity

- Work with project managers in the development of financial and budgetary plans

- Analyze current operational processes and performance, recommending solutions for improvement when necessary

Qualifications and Experience :

- 15+ years of Experience is a must

- Should have been in a leadership role and managed the P&L for 10+ years

- Experience in working and driving cross functional teams

- Should have worked in fast paced organizations

- Experience as Consultant / Manager in premier consulting firms or strategy teams of conglomerates or in supporting CEO / Chairman office would be an added advantage

Key Responsibilities and Deliverables :

- Effective development and implementation of a Business Strategy

- Work with the Founders to identify the initiatives / tasks of strategic importance and operational improvement that need to be pursued

- Build and define Business Strategy taking in account

- Founders Expectations and Vision

- Create a business development capability

- Grow customers and value of customers as clients

- Enter new geographies

- Develop new markets

- Define exclusivity

- Build new offerings

- Optimize existing RTM

- Determine and develop a marketing capability to achieve the agreed Strategy

- Align opportunities with the capabilities and capacity of the organization

- Define key target markets and opportunity gaps

- Lead, cascade and communicate the strategy into business units and the group

- Identify and align appropriate resources

- Lead the business review process (business review & resource investment commitment)

- Support international expansion

- Effective development of new services/solutions

- Analyse the business and identify and develop new opportunities for business growth

- Initiate/ motivate market opportunity for new projects investment

- Scope and roll-out a business case for each new project and ensure delivery thereof

- Identify and leverage strategic partnerships

- Create structures in order to build capacity and capability

- Facilitate Sales and growth by effectively identifying and leveraging business opportunities

Provide :

- Full suite solutions

- Dedicated/shared synergized solutions in line with strategy

- Support service / Hospitality solutions

- Newly developed solutions

- Set and monitor profit targets with the Board

- Network at a high level with various stakeholders to ensure business growth

- Manage high level business partnerships

- Demonstrate awareness of organization's operations and client needs

- Acquisition identification and facilitation

- Facilitate to acquire a business or stake in a business to consolidate an industry, buy business or acquire competencies

- Play a strategic role in identifying, designing and participating in Joint Ventures or acquisitions

- Take responsibility for presenting a rational commercial case for potential acquisitions

- Ensure appropriate and correct due diligence, governance and compliance for all new businesses

- Effective budget and financial management

- Draft annual budget to meet the organization's growth objectives

- Submit budget to CFO and Founders for review and sign-off

- Analyze monthly management accounts and identify and control variances

- Take appropriate action to ensure adherence to expense budgets

- Continually seek new ways to improve financial efficiency

- Proactively seek to identify and manage risk

- Effective Management of Business Operations

- Support the Founders in running the business on a day-to-day basis

- Create a culture that is built on continuous learning, innovation and improvement to ensure operational excellence

- Support decisions making with fact-based data analysis, discussions with senior management to enable timely decisions

- Working on new business set up or process improvement initiatives as per requirement from time to time

- Take ownership of analysis of periodic (weekly & monthly) reporting activities and other top management reviews

- Effective Stakeholder management

- To own and drive key initiatives & projects across functions/verticals as needed by the Founders

- Conduct discussions with other CXOs / Senior Executives and come up with specific insights and actions plans needed to drive business improvements

- Support the Founders in business review meetings, track and follow-up on action points and 'To-dos' and report/escalate to the CEO and senior executives as required to ensure disciplined implementation

- Based on analysis of existing or new businesses, draw insights for the Founders on key opportunities / areas to focus on

Ensure People Management :

- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards, HR processes and agreed benchmarks and objectives, focusing on all aspects of sound people management:

- Recruitment

- Development

- Remuneration and Rewards

- Performance Management

- Career path planning

- On-the-job training, coaching & mentoring

- Ensure appropriate levels of management and accountability

- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity, initiative and commercial acumen

- Effective teamwork and self-management

- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

- Demonstrate consistent application of internal procedures

- Plan and prioritize, demonstrating abilities to manage competing demands

- Demonstrate abilities to anticipate and manage change

- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

- Manage own career development by staying abreast of any technical and industry changes

Women-friendly workplace:

Maternity and Paternity Benefits

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