Head - Operations

The Head of Operations will be responsible for day-to-day operations, managing the organisation's HR, helping and creating organisational and program budgets in collaboration with the MD and Departmental Heads. This position's primary responsibility is ensuring organisational effectiveness by providing leadership for the organisation's financial and operations' functions.

Working with the management team, the position also contributes to the development and implementation of organisational strategies, policies, and practices. This position will overlook the projects' requirements.

Key responsibilities :

- Take responsibility and initiative in smooth running of all business operations

- Create a department strategic plan which complies with and enhances the company-wide strategic plan and business plan

- Provide effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring clients needs are met

- Continuously reshape department best practices to provide highest client satisfaction

- Liaise with other departments, including finance and marketing, to ensure operations budgets and proper advertisements which meet department goals and attract clients

- Maintain strong relationships with any third-parties (vendors, financial institutions, suppliers, government bodies) the department works with regularly to ensure smooth procurement and delivery of products and services

- Drive sales and business goals by maintaining strong relationships

- Report regularly to the MD with completed on-budget and on-time projects and project outcomes

- Improve the business processes for each department through analysis and collaboration

- Act as responsible individual for the approval of significant corporate expense checks

- Monitor revenue margins and worker productivity.