Roles and Responsibilities :   This role requires working with business teams across the company to define requirements and high level process/system solutions, leading cross-functional teams and managing the timelines for field operations teams to support project launches. To be customer centric, work on operational metrics, high focus on quality, productivity& safety. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential, as are a willingness to - roll up your sleeves- and get into the details that will make Operations world-class.  KRA's :   - Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills  - Finds practical and simple solutions to complex problems without sacrificing quality or core functionality  - Experience defining projects, collecting requirements, designing process solutions  - Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences  - Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback  - Map business requirements, understand business process, study and analyze workflows, design solution  - Prepare & Implementation of Warehouse Operations Standard Operating Procedures (SOPs)  - Understanding & Defining of Warehouse Operational Goals & KPIs .  - Effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities  - Implementation of Good Warehouse Practices, Health & Safety norms and Internal Audit Procedures  - Warehouse Cost Control Management   - Would be responsible for sending out Shift Wash reports at end of each shift.  - Managing Monthly Operational review & scorecard   - Tracking and evaluating Service partners KPIs along with measurable  - Escalations of deviations through proper matrix and take necessary preventive measures  - Validation and on time renewals of service provider's agreement based on the renewal cycle  - Timely Execution and Flawless fulfillment of customer orders   - Coordinate with the Operation Team / Service partners regarding on time order processing  - Close analysis and tracking of the lead time adherence for Order to Shipping  - Effective inventory management within the eligible or Nil deviations and Damages  - Reconciliation of Month end Audits deviations found With the concerns & Follow up actions based on Findings  - Managing the Daily Operational related issues for avoid the Business RISK  - Excellent Coordination and alignment with internal stakeholder & External Stake holders.  - Ensure on time Inward & Put away of the stocks to make Inventory available for Customers  - Prepare and circulate all MIS's on time as per management guidelines and processes  - Effective management skill to encounter day to day operational challenges  - Would be able to take decisions on processes & systems with approval and consent of the reporting managers  Experience Needed (Professional) :   - Minimum 5-8 years of relevant work experience in WMS environment  - Preferably a B.E (Mech/ Electronics/ Elec/ IP) from Tier 1 colleges- ( Compulsory)  - MBA Ops from NITIE/SIOM /IIM/ISB - ( Desirable)  - Having exposure in WH project Execution- New Set up (in terms of Infra and Processes)  - Having Managed warehouse operations actively and also having deft in service provider management  - Having knowledge of in and out of FC operations.  - Should have lead Warehousing operations or should have worked on a similar level for minimum 3 years.  - Have knowledge of Warehousing layouts /Setups/ Experience of any Start Ups  - Experience in Either Organized Retail/ E commerce/ FMCG/Consumer Goods/Food  - Having worked in WMS or in a well versed ERP atmosphere  Desired Candidate Profile:  - Extremely good in knowledge of ERP  - Extremely proficient in MS Office (Extreme proficiency in Advanced Excel, PPT)  - Excellent in Communication Skills.  - Excellent Leadership skills   - Eye for details and very Strong in Number crunching & Analysis.  - Customer centricity  - Self-Motivated and adaptable  Core Functional Competencies to be successful on the job  - Extreme strong & comfortable in managing Internal and external Stake holders  - Ability to manage Team of Managers and get results under short time constraints.  - Ability to be an initiator and comfortable of working in a Lean organization without much support staff  Leadership Competencies  - Demonstrate abilities in dealing with Senior Most Professionals of the Logistics Sector.  - Self-Motivated and strong leader with ability to lead from the front and deliver results.  - People management skills.

Delhi NCR

Head - Operation - Warehouse/Fulfillment & Logistics - eCommerce - IIM/ISB/NITIE/SIOM 

Head - Operation - Warehouse/Fulfillment & Logistics - eCommerce - IIM/ISB/NITIE/SIOM  ,Job Description for Head - Operation - Warehouse/Fulfillment & Logistics - eCommerce - IIM/ISB/NITIE/SIOM  in Kelly Services Inc in  Delhi NCR for (5-8) years of experience. Apply Now!

Job Description for Head - Operation - Warehouse/Fulfillment & Logistics - eCommerce - IIM/ISB/NITIE/SIOM  in Kelly Services Inc in  Delhi NCR for (5-8) years of experience. Apply Now!