Head - Online Reputation Management - Broking House

Head - Online Reputation Management (Broking House)

- Have an understanding of search engine behaviour, social media, forums, blogs, ratings and reviews, etc.

- Work towards enhancing and building the organization's reputation by constantly measuring the effectiveness of the strategies.

- Establish policies and procedures, systems and standards that will avoid any negative impacts on the organization.

- Reaching out to dissatisfied customers to control negative reviews.

- Moreover, focussing on forums, tweets, images, and writing effective blog posts, or publishing positive reviews.

- Be well prepared for taking immediate action when the company's reputation has been tarnished.

- Research online to find out all the negative keywords associated with a brand or individual and publish positive content that can then neutralize the effect of the former.

- Lead the management team in maintaining and improving the company's reputation