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18/03 Neha Saluja
Senior Executive at V-Konnect Associates

Views:517 Applications:111 Rec. Actions:Recruiter Actions:4

Head - NRI Operations - Bank (8-15 yrs)

Mumbai Job Code: 904343

Job Description :


- Acquire Product /Process knowledge of all desks operating in NRI Segment

- Good understanding of regulations pertaining to Non resident Segment

- Liase with stakeholders across Product / Process / Program /OSD to ensure GSD is well equipped to operate FTR and is compliant

- Reverse timely feedback to all stakeholders for continuous process improvements / program enhancements

- Hiring to be in line with allocated Headcount & skill set requirement

- Succession Planning for critical roles to ensure uninterrupted operations

- Skilled manpower - Identify team training needs and liase with Training team for training allocations

- All HR policies applicable to be adhered to for Self and team

- Infrastructure - IT / Non IT Infra requirements / availability to be reviewed periodically for improving unit efficiency .

- Competition mapping to Identify tools being used to improve unit efficiency ( Hardware / Software )

- Within TAT response to all alerts / escalations

- All cases of Integrity issues to be highlighted as per applicable guidelines

- Nil Operations loss

- Uninterrupted Operations - Effective backups for all desks

- Design applicable reconciliation programs to eliminate operational misses

- All desks to deliver FTR & TAT as per product design

- Periodic Stress testing of desks to check ability to handle surge in load / handle time sensitive assignments

- Service Quality Initiatives to be implemented

- Service Guarantee - Unit to be managed to offer service guarantee within 180 days

- Process Adherance - Periodic review of process adherance by various desks through governance team

- Audits - In all audits ( IAD / CST / Statutory / Service ), Unit to score Top rating

- Unit to be compliant with local applicable guidelines

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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