Head - Loyalty & Rewards Programs - Luxury Real Estate

- Deep understanding of customers and their patterns and suggest technologies, stacks, and ideas that help business enhance their product and service capabilities

- Have a thorough understanding and hands-on experience of Loyalty and Rewards programs, design, develop partnerships and deliver a platform along with IT teams

- Plan and execute the entire customer journey starting from the pre-marketing stage, identifying opportunities to reach new market segments and expand market share

- Drive cross functional teams and ensure achievement of volume, velocity, and profitability objectives by working very closely with the sales team members

- Key matrix of this role will include:

1. Revenue, volumes, market, and segment performance

2. Technology and seamless customer interaction

3. Extensive engagement with external agencies and tech partners

- Relevant experience of about 12-14 years

- Qualification - Postgraduate in Marketing