iimjobs

.com
Chat

iimjobs
jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
29/11 Prerana Mukherjee
Manager at Impeccable HR Consulting

Views:1943 Applications:506 Rec. Actions:Recruiter Actions:41

Head - Logistics Operations - Last Mile - Tech Enabled Logistics Firm (7-15 yrs)

Gurgaon/Gurugram Job Code: 1011493

Head - Logistics Operations - Last Mile (7-15 yrs)

#Logistics Head

#Operations

#Operations Head

#Logistics

#Supply Chain

#Supply Chain Head

- Looking for a leader who's dynamic, an Ambitious strategist and Scaler.

- The applicant should have deep insights of the Ecommerce Logistics Industry specifically focusing on Last Mile Logistics

- Understanding of Customer / Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPI's & KRA in Lastmile delivery, Marketplace Pickups, Escalation Handling.

- Strong sense of data analysis with a business focus to identify defects, trends in Last Mile's performance for COD, Prepaid, Non Delivery Reasons,

- Pickup Failures across clusters

- Derive business inputs from the data & behaviour analysis & communicate to internal stakeholders in a polished and consultative demeanour

- Extremely agile in Stakeholder handling with a root cause analysis mindset


- Deep dive on Client's data to identify key improvement areas with a cost focus from Clients' perspective to ensure the stickiness of the clients & his volume growth.

- Partner closely with the internal development teams, products, finance to guide the direction of our product offerings which ensures better visibility to key client of performance vectors & design customized allocation rules to improve delivery percentages.

- Be accountable for driving, measuring, and reporting on key inputs and outputs through various reporting systems

- Strong Team handling skill sets with an ownership orientation to develop team members and reportees to perform & give 100%

- Should have a brief understanding of Legal framework for taxes, levies & compliances related to Courier / Transportations / Supply Chain.

- Lead Seller Pickup Team, Last Mile Delivery Team, Ticketing & Escalation Teams & drive the KPI's around the same owning the NPS related to Seller Pickups, Non Deliveries, Escalation Management.

- Strong people management with inter & intra team communications skills. Ideally a Hustler, who can get things done, with little or no supervision.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

See more initiative
Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.