Head - Loan Operations - NBFC

Role: Head - Loan Operations

About the Company

The Client is a Non-Banking Finance Company (NBFC) registered with Reserve Bank of India (RBI) as ND-SI (Non-Deposit taking systemically important) and is listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE).

Lending Business: The company lends primarily to three sectors:

1. Real Estate Lending: The client provides short to medium term loans to real estate developers at different stages of project implementation including the project approval stage funding or as a last mile funding

2. SME and Retail Lending: The client provides financial solutions for micro, small and medium entity/s by providing short to medium term loans for acquiring capital assets like machinery /equipment, Loan against property (LAP), Loan against Property Rentals, etc.

3. Affordable Housing Finance: The company has has an aggressive Affordable Housing finance business and is progressively venturing into tier 2/3/4 towns.

About the opportunity:

The company has a book size of around Rs 5000 Cr and it has aggressive plans to increase the book size to around Rs 15,000 Cr over next 3 years. To meet this objective, the company is aggressively expanding it product portfolio as well as quickly scaling up its branch network and workforce.

Job Description: Head - Loan Operations

The role involves handling the profile of Head of Operations for pan India activities. Responsibilities include handling back end and front end operations, disbursement of secured products like housing loan and LAP, customer service, Legal, technical and Admin functions for the pan India branches.

1. Managing Operations at national level

2. Central Operations and Central Accounts activities

3. Operations manual and process preparation & implementation

4. System design and rollout

5. Monitoring TAT and quality through checks and balances

6. Control mechanism to ensure NIL compliance issue

7. Automation of manual activities

8. Customer Service through branches, Central service team and call center

9. Monitoring adherence to regulatory framework