Head - Learning & Development - IT

Job Purpose:

To design and effectively implement the Learning Strategy for the organization with the objective to ensure better readiness of the talent pool on depth of technical and business knowledge. To help in design and own implementation of leadership development initiatives.

Principle Accountabilities:

1. Learning Strategy - Structure and design the talent development strategy for the organization in collaboration with functional Heads.

- Create a compelling strategy for the L&D team in line with organizational strategy to develop the Talent Hub

- Motivate team and inculcate a culture of looking at new ways of working more effectively by using benchmarked technologies and learning tools

- Incorporate e-learning, byte-sized learning, AI, virtual learning, self-learning and other learning methodologies fit-for-purpose for the employees to learn without boundaries. Help develop a culture of self-learning.

2. Leadership Development - Provide direction and develop lasting leadership development programs for all leadership roles in the organization

- Explore and research best available options for leadership skills development, design and support development of leadership skills from young leaders to those entering the boardroom

- Ensure timely delivery of programs and assess impact to provide business benefit

3. Content and instructional design - Provide strategic support in the creation of instructional content, storyline and learning design for impactful training content. Take ideas from design to execution by effectively upgrading skill of team to deliver as per plan.

- Provide inputs to the team for best in class methodologies for content development. Development skills within team on design and support quality of outputs by providing professional inputs and feedback for achieving business results through training inputs

- Provide thought leadership in design of content for learning at senior management levels

- Drive development of programs that incorporate overall business objective and ensures business outcomes aligned to the 3-year strategy of the organization

4. Training Effectiveness - Design and implement a talent development effectiveness framework and implement it effectively for all managerial programs

- Should be able to showcase to business the impact created by development inputs and set expectations for program level support required for planned objective achievement

- Should be able to design frameworks and initiatives to ensure achievement of program objectives through tools that go beyond learning alone.

5. People Management - Owns the organization structure and ensures an optimal team strength in order to meet business goals

- Responsible for creating and implementing people development strategies for team for current and future skill requirements of the team

- Mentor team members for larger and challenging goals/roles with a view to creating an adept workforce. Is able to motivate team in the right direction and provide support for achieving annual objectives

- Responsible for ensuring an engaged workforce with a view of levels of engagement and - intent to stay- of team

- Select right talent for right roles

6. Stakeholder Management - Build strong relationships of trust with key stakeholders across the organization to ensure learning solutions are effectively integrated into functional plans

- Influence discussions with businesses on learning needs and identify areas of business impact. Advise and facilitate the learning strategy creation for functions by providing perspective on talent and learning gaps. Influence Leaders to adopt and support effective approaches to L&D.

- Liaise with colleagues in other operating companies to create opportunities for exposure in the technical training domain and work with the onshore teams as one team

7. Delivery Management - Ensure timely communication of learning calendar, programs, events and learning initiatives throughout the organization

- Ensure timely delivery of all programs - in-house as well as external

- Ensure timely delivery of all BAU activities through the team - MIS, regular business connect, escalation management, work allocation and more

Work Qualifications:

- 12+ years of experience in Learning & development working in a medium to a large sized service organization.

- Experience of developing TNI/TNA, training design and implementation for leadership programs, Technical programs and Soft skills.

- Experience of managing large training teams focused on training delivery and management. Should have experience of content design