Head - IT Operations & Service Assurance

Job Description :

- Assist in right technology selection for strategic initiatives, Infrastructure evaluation & procurement, vendor evaluation, technology budget forecasting, IT service delivery - in cooperation with Enterprise Architecture

- Manage 24x7 Datacentre Operations: 02 Co-located Datacentres, serving Pan India locations and primarily across sixteen business locations, operations of business applications like CCI EWF, PPI, CMS, Private Cloud, E-paper Operations, Management & uptime of SAP landscape - to serve users across 18+ group companies.

- Enhancing Productivity/User Experience by introduction new tools or process changes in Service Assurance & Operations Ensure service assurance for business impact services from IT operational systems

- Setting up of Operations across Business Apps specific Infrastructure, Collaboration tools, SAP Administration & EPaper Operations to deliver 99.5% uptimes.

- Managing the Information Security related projects roll-out, ISO certification and operational activity in close cooperation with CISO

- Defining and following best practices guidelines in Datacentres and Server Rooms in safety and fire prevention related compliances

- Standards SoPs establishment and adherence for Central Operations that provides high standards of Service Assurance 24x7 for business conducts across the client.

- Delivery of Projects in the stipulated timelines as per business requirement

- Leading Digital Transformation Initiatives Private Cloud, SAP HANA, EPaper - Print Digital Print Initiative

- Close collaboration with cross department collaboration to be maintained including Enterprise Architecture, Business Engagement, PMO and User Experience teams

- Managing the partner vendor landscape involved in central IT operations

Educational Qualification :

- A Bachelor's degree in computer science or a qualification in a related subject.

- A Master's degree in business administration is desirable

Relevant Experience :

- 15+ Years of Experience in Infrastructure & Datacentre Management and Operations in a large enterprise setup with 24x7 operations outlook

- Change management and business process experience with a proven track record of driving large-scale change programs

- Experience of managing a team and partners