Head IT Infra - Manufacturing Firm

IT Operations & Support :

- Manages day to day IT operations of Datac entre Infra with a structure, process-oriented approach

- Responsible for all Infra domains such as Server, storage, backup, Virtualization, Linux, Cloud Infra, Windows Server, Network, 0365, End User Assets & Support, Security Hardware & tool, Connectivity, Video Conferencing etc.

- Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements etc.)

- Manage SAP Infrastructure Production environments

- Ensure ITIL standards and process are implemented and followed

- Maintain IT Infrastructure components at very high reliability, availability and fault tolerance

- Proactive system performance monitoring and capacity planning

- Responsible of Implementing incident, problem and change management process and support the service on day-to-day basis as per defined SLAs. Ensure Root cause Analysis and permanent fix for problems.

- MIS reporting of IT operations, IT support and IT Infra.

- Responsible for complete Vendor Management & Manage 3rd party vendors in areas (Procurement, Contract, billing, compliance, support, SLA etc.)

- Responsible for complete IT Budget Planning and Management

- Responsible for complete IT operations, Uptime & High Availability

- IT operations & Governance structure for all Infra Areas

- Responsible for complete Business Continuity plan and Disaster Recovery Responsibilities

IT Operations & Support :

- Manages day to day IT operations of Data centre Infra with a structure, process-oriented approach

- Responsible for all Infra domains such as Server, storage, backup, Virtualization, Linux, Cloud Infra, Windows Server, Network, 0365, End User Assets & Support, Security Hardware & tool, Connectivity, Video Conferencing etc.

- Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements etc.)

- Manage SAP Infrastructure Production environments

- Ensure ITIL standards and process are implemented and followed

- Maintain IT Infrastructure components at very high reliability, availability and fault tolerance

- Proactive system performance monitoring and capacity planning

- Responsible of Implementing incident, problem and change management process and support the service on day-to-day basis as per defined SLAs. Ensure Root cause Analysis and permanent fix for problems.

- MIS reporting of IT operations, IT support and IT Infra.

- Responsible for complete Vendor Management & Manage 3rd party vendors in areas (Procurement, Contract, billing, compliance, support, SLA etc.)

- Responsible for complete IT Budget Planning and Management

- Responsible for complete IT operations, Uptime & High Availability

- IT operations & Governance structure for all Infra Areas

- Responsible for complete Business Continuity plan and Disaster Recovery Responsibilities

IT Infra Architecture & Project Management :

- Understanding and developing the whole Data center enterprise architecture

- Develop, Enhance IT Infra Roadmap, solutions (As is Vs to be)

- Must be able to manage large and complex projects and complete program management of team

- Responsible for working with different partners/vendors to suggest best cost effective and business efficient technology to maintain scalability and performance

- Continuously work to improve infrastructure architecture and integration of various elements to keep environment relevant to market trends and business needs.

- Build partnerships with Data Center Infra and Cloud Solution providers

- Recognize the emerging technology trends and ensure Data Center / Cloud Infra are implemented to secure the ever-changing landscape

- To stay current with technological developments happening in Industry and Responsible for complete IT Infra Life cycle Management, New Technology Acquisition or Technology Refresh as per Industry latest Standards

- Responsible for IT Policies and Procedure creation, review and update as per latest standards

Cloud Management :

- Act as Internal Solution architect for all cloud initiatives

- Strong knowledge in Cloud Migration topics including lift and shift

- Experience in handing Critical Migration projects of On premise Architecture to suitable Cloud Architecture

- Support Cloud Infra production environment post go live

- Develop, Enhance / Security Roadmap, solutions (As is Vs to be) for both IT & OT Security

- Evaluate & Implement Cyber Security/Information Security solutions in line with Market trends & Business Requirements

- Recognize the emerging technology trends and ensure cybersecurity controls are implemented to secure the ever-changing landscape

- Build partnerships with Security products Vendors and Security Solution providers

- Manage Major Security incidents, issues or problems

- IT Infrastructure stability and effective cybersecurity management using proactive monitoring mechanism

- Support the Internal IT Team in ensuring identified Security control gaps are understood and remediated

- Responsible for Complete IT Security Awareness program for the complete Organization

IT Security Risk Management & Governance :

- Strong Review and Governance structure for Security Operations and regular security operations Review

- Review of IT Team & Business teams related systems & processes to ensure they are aligned with Information Security policies and process

- Understand key cybersecurity considerations in relation to the Applications and Infra platforms, Including Cyber Security Risks & Controls

- Perform Security Risk Assessment on IT Infrastructure, Application, Cloud and New Requirements

- Prepare Security Risk Dashboard & Publish to Stake holders, Track Risk Remediation & Ensure Remediation

- Ensure participation in Management forum and provide update on security posture of the Organization

IT Audit & Compliance :

- Ensure Internal/External Audits are carried out as per Schedule

- Coordinate with Teams during Audit

- Collect, Review and submit the evidence from teams to audit within Agreed timelines

- Follow up on post audit remediation and closures of finding

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