HR Professional at Altaa Vistaa
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Head - Inside Sales - Fintech (10-15 yrs)
Your Role :
- To develop and update customer service policies and process as per the convenience of Sales and customers
- Manage multi-region opportunities by building and managing projects
- Manage and monitor the supervisors, team leaders, executives and sub agents to excel efficiency and drive service and sales
- Build and maintain a positive working environment that attracts and retains high quality staff
- Reviewing the Performance, identifying training needs to increase NPS and FCR
- Tactical emphasis on Enhancing relationship value within deptt.
- Workforce Planning, maintaining service levels, Quality Management & Recruitment
Skills :
- Expert in setting and managing contact centre and outsourced vendor
- People management skill i.e should have managed team of 250+ at least
- Involved in hiring and recruitment
- Driving inbound customer service & outbound
- Planning, budgeting, and organizing customer service programs to achieve pre-defined goals
Persona:
- Minimum 10+ years of experience Call centre operations of which at least 3 yrs in a leadership position managing large teams of 250+.
- Experience in Banking / financial services/ NBFC mandatory.
- Enterprising leader with a strong record of contributions in streamlining customer operations, invigorating businesses, heightening productivity, systems & procedures, targeting assignments in Client Experience.
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