Head - Infrastructure Operations

Head Infrastructure Operations

This role is responsible for managing mission critical Banking Infrastructure & Operations and keep the lights on 24x7x365. Operations / Technologies include on-prem Data Centre & cloud Infrastructure including traditional virtualization platforms, hyper converged infrastructure, LAN, Wi-Fi networks, WAN, SDN, SDWAN, Databases, Clustering, Call Centre Infrastructure, Backups, Storage etc. The role is part of CTO leadership team and therefore is expected to positively impact the overall delivery of information technology services as part of the technology team's mission for the bank. Few of the key responsibilities for this position will be...

1 Lead - Mentor - Motivate a team of in-house and out-sourced professionals who manage and support operations. Retaining talents, future skills requirements & skill development

2 Provide leadership for running 24-7 mission critical operations. Offer stable Infrastructure services - Measure & Improve Infrastructure uptimes and performance by way of Service Improvement Plans, Improvement of Service Management Processes or Technology Refresh. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT Operations.

Must have relevant experience in Infrastructure & Operations for atleast 20 years preferably in Banking & BFSI Industry. Extensive knowledge of data center operations, telecommunications, network engineering, and production operations support. Domain knowledge of specific technologies including but not limited to Microsoft Platform Services including Active Directory, Infrastructure applications, Cisco Voice and Networking, VMware, Hyper Converged Infrastructure, Citrix VDI, EMC and/or NetApp Enterprise-level SANs, Cisco Blade Server infrastructures, and multi-carrier WANs, Oracle Exadata, Sql & Oracle Database, ESB Middleware is mandatory.

Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems & outsourced operations. Excellent understanding of multi-disciplinary nature of IT solutions. Should also have relevant experience in driving large data center implementation & migration projects for IT Infrastructure.

20 years of relevant experience in managing large critical operations in a leadership role