Head - Incident Management - IT

Technical skills :

Must have :

- 17 + years of overall working experience, with more than 10 years in IT Infrastructure area

- Experience as Delivery Lead / Project Manager in Technology infrastructure programs/projects

- Domain Knowledge in Storage, Backup, Database, Middleware, Network, Wintel, and UNIX

Nice to have :

- Certification in related domains

- Process & Tools

Must have :

- ITIL certification

- Expert in various ticketing tools and reporting

- WebEx

Nice to have :

- Crisis/Major incident management skills