Head - Human Resources - FinTech

Looking for Diversity Hiring.

About the Client : It is a global technology company revolutionizing financial access for millions of underserved banking customers today across Africa and India. By leveraging the rapid adoption of smartphones, machine learning and other technology, It is pioneering new ways to improve access and value for those overlooked by banks. From instant loans to market-leading investment yields, they offer a variety of products that help our customers be financially empowered.

Job Overview :

- As Head of People Operations, you will lead all HR and People-related work. This includes providing strategic direction to the organization, working closely with India's Managing Director, and leading a team of HR professionals.

- You will have a key focus on hiring, employee engagement and retention, performance management, and overall scaling up of the organization. This role reports to the India Managing Director.

Here are some things you'll do :

- Spearhead and drive the people strategy in synergy with business strategy, including budgeting and planning, execution, and analysis

- Manage a team of HR professionals to set goals and deliver efficient, high-quality solutions and services with respect to recruitment, onboarding, performance management, and employee engagement

- Forecast talent requirements and oversee hiring

- Serve as culture champion and develop a strong and unique Employee Value Proposition for the organization

- Conceptualize and facilitate Employee Engagement initiatives with the objective to achieve the internal eNPS (Employee Net Promoter Score) target

- Work closely with managers as a strategic advisor to address employee issues proactively

- Ensure all back-end HR operational processes such as payroll and compliance are managed well in terms of TAT, accuracy, and frequency, leading to seamless service delivery

- Build and promote the employer brand to attract and retain great talent

Minimum Requirements :

- You are a seasoned HR professional with 10-15 years of experience post-MBA from a good B school

- You have led HR for a small- to mid-sized startup

- You are a quick learner and influencer

- You are comfortable working with global teams and able to apply local context to global practices

- You have experience with scaling teams and organizations

- You are highly entrepreneurial, comfortable with ambiguity and take initiative

- You are an excellent collaborator and team player