Head - Growth & Retention - Capital Markets - Broking - BFS

Head Growth & Retention|Capital Markets - Broking

Position - Head - Growth & Retention

Industry - Capital Markets

Working - 5 Days

As Head of Growth/ Retention, you will be responsible for engagement and retention of clients across digital platforms as well as for growth of market driven metrics such as market share, revenues in Equity Broking, FNO broking, Margin funding, Mutual Funds, IPO etc.

- You will be leading a team of strong campaign managers.

- You will be working very closely with Communications, Campaigns, Data Science and Product team.

- You will be responsible for average daily turnover and LTV of clients post 30 days of activation.

- Define, understand & identify key success metrics and strategy for all Growth/ Retention programs.

- Track and analyse performance and constantly identify improvements to drive maximum usage and achieve business objectives

- Design & own growth/ retention roadmap. Work with Product and IT teams for steady execution of product life cycle processes from idea to final launch for retention programs/projects

- Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking

- Build Data Analytics and guide investments in data analysis for a high impact conversational, prediction, and personalization strategy

- Coordinate with internal business verticals stakeholders to understand and build growth/retention strategy for the organization

- Gather, review, and interpret qualitative & quantitative data to uncover new product insights.

- Ability to take initiative and address something hands-on, you persevere when others give up.