Head - Global Travel & Lodging

- Supervise end to end Global Travel & Lodging program and deliverables

- Collaborate with PMO & operations team to identify & implement process improvement initiatives

- Evaluate and implement cost optimization projects along with PMO automation team

- Ensure vendor compliance to SLAs and other mandatory requirements

- Periodic review of the escalations, grievances and the resolution procedure

- Review of the outcome of vendor service audit or CSAT/ESAT. Evaluate the feedback received and identify service gaps

- Devise strategies for process improvements based on service gaps identified

- Define SOPs for the Travel function and ensure process standardization

- Review and revision of organization's administrative policies like Business travel policy, relocation policy, etc.

- Ensure that regular vendor meetings are conducted and expectations are shared. Also ensure that vendor challenges are addressed

- Ensure timely resolution of escalation/deviation

- Manpower planning & optimization of Travel sub-function

- Define KRAs/KPI for the team

- Review and approve expense and budget report along with deviations and share the report with Global admin head

- Conduct appraisal of the team members

- Provide final recommendation to HR on annual and mid-year appraisal for team