Head - Global Telecom Delivery

Job Description : 

This position reports into the SVP - Customer Delivery & Support and will be required to provide strong process & technical leadership. The right candidate will have a solid technology background with hands on experience in managing global delivery function. The candidate should have a good understanding of processes, industry best Practices and key metrics.

Job Description:

- Develop & refine relevant processes, systems and tools to deliver world class delivery services to our clients in the mobile roaming industry.

- Managing the Global customer delivery team

- Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.

- Managing end to end software / core network product delivery to mobile operators.

- Locating and Managing third party vendors and partners

- 3rd Party deployment partners

- 3rd Party hardware and software vendors

- 3rd Party Logistics and Delivery partners

- Manage & mentor the technical team to deliver a customer-first delivery experience

- Manage team capacity planning, technical competency and training to meet goals

- Collection and Maintenance of variance data & creating feedback loops to improve the function based on variance data analysis.

- Managing Billing (Invoicing) & Revenue Forecasting.

- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.

- Provide regular reporting and departmental updates to senior management and key stakeholders

- Foster an environment of continuous improvement in terms of processes & CSAT

Desired Profile

Educational Qualification:

- B.E. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Job Description

Skill Sets:

- Experience with GSM / GPRS / 3G/LTE network operators (Core Network Signaling experience and exposure to intelligent networks / CAMEL a must)

- Strong management skills - ability to coordinate with teams globally.

- Excellent verbal and written communication skills with proven expertise in Managing international mobile operators as customers

- Excellent presentation skills.

- Self-starter use to working in start-up environment with minimal direction.

- Multi-cultural or international experience.

- Strong business modelling, operational management and contract negotiation expertise.

- Ability to work independently on complex problems and collaborate across cross functional teams

- Willingness to travel 50% of the time & on short notice.

Work Experience:

- 16+ years of experience with at least 5 years in leading the Professional Services capabilities

Earning Potential: Compensation - based on experience and background.