Head - Global Support & Customer Experience

Organization: Leading IT BFSI company

Reporting to : COO-Global Consumer Banking & Central Banking Products

Location: Chennai

Job Description:

- Progressive career experience as a senior executive in a large software house

- Strong experience on product service management preferably banking products

- Sound knowledge on service design, providing 24 x 7 support, release management, change control, solution architecture, deployment architetcure

- Well versed in Engineering / Software Product Delivery with focus on software engineering, design implementation, software performance engineering

- Experience of running large service organization for providing software support services

- Experience in implementing large software programs / projects

- Managing large delivery teams and experience to build scale

- Minimum 15+ experience in software products / services

- Very good knowledge on IT Infrastructure, allied services including software quality assurance, software testing

- Deep knowledge on running operations in a software industry - including managing human capital, IP capital, customer capital, financial capital

- Good people management skills / talent development

- Good grasp of various technologies and its usage

- Drive Service design and defect prevention council;

- Nurture innovation / service culture / automation & Design Thinking

Falak Tyagi

9958030212

011-58888510