Summary

Our Client is a Top 50 Great places to work in Asia. The capability centre in India is the global shared services arm and employs over 1400 individuals from different workstreams and backgrounds- Business Operations, Analytics Consulting, IT Development & Technology Consulting, Consumer Research and Research & Development.

The Head of Global Quality Control Operations is a key leadership role in the Finance Shared Services organization, responsible for the development of a comprehensive strategy and implementation for Global Quality and Risk arm as well as for building and operating global, high throughput Quality & Risk Reviews for the Organization.

The position is both technical and strategic in nature. The Head of Global Quality & Risk Management will be in charge of central service team monitoring execution, delivery and reporting for SOX, IT application, external audit reliance, quality assurance and risk management. The geographical scope for activities is global and is critical to assure the client remains compliant with all US and international regulations with regard to SOX testing activities, external audit reliance, IT application controls and quality assurance in defined scope for processes.

This leader provides the highest-level oversight and direction for internal and external testing programs supporting the Global Internal Controls organization. In addition, the role is accountable for informing Executive Management of potential business risks that may be incurred as a result of testing anomalies. The role will consolidate the responsibilities for all areas of Finance towards Global Internal Controls & Risk, Governance, Improvements and delivery to become trusted advisor for FSS & GSS Leadership.

The role will also be responsible for projects delivery involving multiple internal and external constituents and matrix partners

Person Profile

Essential Qualification: CA/CPA

- 12+ years of professional experience in various finance roles with background in process improvement, Finance business processes, controls & risk management. With proven ability in Internal Controls & Risk.

- Management of Internal Controls and Risk Management

- Technical expertise in controls, risk and finance operations

- Strong experience in Finance Shared Services process areas and connection to larger impact will be preferable

- Thinking strategically and connecting the end-to-end process to the strategy of the business/function

- Be able to analyze and interpret financial information

- Be able to handle multiple and conflicting priorities

- Excellent verbal and written communication skills

- Possess strong problem solving, negotiating, and decision-making skills

- Strong interpersonal & influencing skills

- Ability to work in a fast-paced environment

- Lead Global Quality & Risk Management - Governance, Controls and Business Partnership

- Responsible for service delivery oversight of Quality, Controls and Risk Management through FSS driving service excellence for FSS processes.

- Responsible to ensure SOX 404 program is effectively completed with SOX testing & Monitoring, Deficiency write ups and support presentation to Audit Committee in strong coordination with Global Internal Controls

- Ensure Control Self-Assessment program for FSS & Vendors are conducted flawlessly and issues highlighted and work with business teams for resolutions

- Ensure 'Quality Assurance' program on critical processes to ensure no financial as well as non-financial impact on operations.

- Closely work with Global Internal Controls Office for the organization in establishing and monitoring strong control framework for the organization

- Be trusted advisor for FSS Leadership engaging flawlessly with multiple stakeholders, Global Internal Controls leadership, vendor partner, GPM and Business Stakeholders

- Communicate clearly and effectively to become trusted business partner for key stakeholders like Global Finance and Global Internal

Controls leadership

- Drive strategies to bring Global Quality and Risk Management team at best-in-class standards along with bringing forward peer and industry benchmarks for improvements.

- Lead service delivery for Global Internal Controls and Risk team in FSS Mumbai to ensure that business objectives meet or exceed measurable targets.

- Participates in formulating and administering company policies.

- Directs and coordinates all activities to develop and implement long-range goals and objectives to maintain and enhance control & risk governance for the organization

- Ensure all control protocols and defined guidelines by the company are implemented and followed.

- Ensure preparedness towards business contingency for FSS & vendor locations in co-ordination with Mumbai Site BCP lead.

- Ensure to conduct Risk Awareness program across FSS & Vendor resources towards strict adherence and compliance.

- Implement robust risk mitigation practices and provide consult for adhoc control assessments within FSS and GIC organization.

- Lead Continuous Improvement within control & risk processes and frameworks

- Drive and encourage the creation of continuous improvement ideas within the process network using continuous improvement and agile concepts

- Scan external environment for leading practices, emerging industry trends and digital landscape to leverage in processes managed by vendor partners

- Lead alignment with D&T teams for delivering improvement ideas involving technology support

- People management & Development

- Responsibility of people management and development of 10 members professionally qualified team

- Continued engagement with team towards performance and delivery projects

- Lead special projects in controls & risk areas to bring scope expansion

- Leverage team of experts for execution on projects with detailed oversight on project implementation & execution

- Co-ordinate and communicate with key leadership partners on special projects

Projects

- Lead special projects in controls & risk areas to bring scope expansion

- Leverage team of experts for execution on projects with detailed oversight on project implementation & execution

- Co-ordinate and communicate with key leadership partners on special projects

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