Head - Global HR operations

Role Purpose :

- Own and Lead end to end process delivery of various Employee life cycle Processes for countries across all Business Division in Europe and Asia

- Lead Key HR Initiatives / projects to improve HR process delivery and drive governance for HR processes

- Work with and Manage stakeholders from 15 Countries for delivery of HR Operations Processes owned/ Managed by him/her

- To provide strong support and ideas to HRIS team for development of HR solutions

- To lead the Global HR operations team and HR contact Centre to delivery best in class HR services within agreed SLA

Key Accountabilities :

Sub Section-Delivering HR services :

- To continuously set up and standardize Global HR operations and Services for all branches in Europe and India.

- Lead a team of HR operations analysts on delivering set of Global HR operations& services processes for

- Administering and assuring HR Processes across employee lifecycle

- Managing multiple stake holders across BU Segment and regions to support decision making.

- Ensures compliance with legislation and regulatory requirements & implementation of all policies in partnership with COE and HR Business Partner

- Ensure benchmarking & up-gradation of HR processes; automation and rollout of HR systems

- Custodian of HR Records and Audit of processes/data.

- Supports and advises HR Heads across countries, and Line Managers on HR processes and people issues as a business partner

- Develops implementation plans to support change management initiatives

- Manages team-members and/or significant HR projects

- Management of information systems and HR processes and projects, working within an overall governance framework

- Manages HR information needs to support the HR strategy

- Manage modifications to existing processes to meet changing requirements as part of a continuous improvement cycle.

- Supports BU HR, Local HR across in HR projects, research and operational activities

- Manage & report trend data, standard reports (e.g. headcount reporting, PMS tracking, Span, Rewards tracking) including basic analysis to line management

- Lead and Manage quality standards for all the relevant processes.

- Continuously drive the HR Operations team towards improving the HR processes and automating processes and activities to improve over all Employee experience

Sub Section : Lead HR Contact Centre :

- Set up and implement HR contact centre as a single platform to resolve all Hr rated queries for all employees across

- Ensure and deliver best in class services through HR contact Centre maintain the agreed SLA around query resolution

- Lead a team of HR contact centre Analysts to timely resolve and HR contact centre queries and provide HR support across countries

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